Privacy Policy
Honouring Your Sanctuary
At Warmery, we know that trust is the foundation of a true connection. Just as we treat your daily ritual with care, we treat your personal information with the utmost respect.
This policy explains what information we gather, why we gather it, and how we keep it safe, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
The Data we gently collect
When you choose to shop with us or engage with our community, we collect certain details to ensure your experience is seamless and peaceful. This is done on the following legal bases: fulfilling a contract, our legitimate business interests, or your explicit consent.
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Data Category
Identity & Contact Data (Name, Email, Phone, Shipping Address)
Transaction Data (Products purchased, payment method (not full details))
Technical Data (IP address, browser type, device details)
Marketing & Communication Data (Your preferences for receiving marketing) -
Purpose of Collection
To fulfil your order contract, ship your tea, and send shipping updates.
To process payments and refunds, and maintain accurate accounting records.
To understand how our website works, prevent fraud, and improve your navigation.
To send you updates, rituals, and promotions, only if you opt-in. -
Legal Basis
Contractual Obligation
Contractual Obligation & Legal Obligation
Legitimate Interest
Consent
How we use your Personal Data
We promise to only use your personal data for the following intentional purposes:
To Fulfil Your Order: To process and dispatch your chosen blends and notify you of delivery status (Tracking My Stillness).
To Improve Your Experience: To analyse website usage (through anonymous analytics) and continually improve our offerings and the clarity of our site.
To Communicate: To respond to your "Brew a Connection" inquiries, feedback, or process your "Investment in Calm" refunds.
To Share Rituals (Marketing): If you have given us clear consent, we will send you news about new products, discounts, and wellness rituals via email. You are free to withdraw this consent at any time.
Sharing and Third Parties
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Payment Processors
To securely handle your payment transactions. They handle your full payment details, and we only receive confirmation.
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Shipping Providers
To print shipping labels and facilitate the delivery of your tea.
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Service Providers
Our website platform securely hosts our store and processes orders.
Your GDPR Rights (Finding Your Clarity)
Under GDPR, you have the following rights regarding the personal data we hold about you:
- The right to be informed: The right to know how and why we use your data (as detailed in this policy).
- The right of access: The right to request a copy of the personal data we hold about you.
- The right to rectification: The right to correct any inaccurate or incomplete data we hold.
- The right to erasure ('right to be forgotten'): The right to request that we delete your data where there is no compelling reason for us to keep processing it.
- The right to restrict processing: The right to ask us to pause or limit how we use your data.
- The right to object: The right to object to us processing your data for marketing or legitimate interest purposes.
- The right to data portability: The right to request your data be transferred to you or a third party in a structured format.
To exercise any of these rights, please contact us at the address provided below.